Returns

Catalog status

Purchasing is not active on this site today. Because no paid orders can be completed, no transactional return, refund, or RMA process is operating yet. The rules below are the policy we intend to apply when checkout opens. They do not create a return right for a catalog preview.

Intended return window (when purchasing opens)

For most accessories, we intend to accept return requests within 30 days of delivery, measured from the carrier's delivered scan (or equivalent proof of delivery). Requests after that window will be reviewed case by case for defects only.

Condition and eligibility

• Preference / change-of-mind returns: item unused, uninstalled, in resalable condition, with original packaging and all included parts.
• Defect, damage in transit, or wrong item: contact support promptly with photos of the issue, the packing slip or order number, and the outer carton if damaged.
• Fitment: always check the product page's compatibility notes (model, year, and refresh generation such as Highland / Juniper) before you buy. Fitment issues caused by ordering the wrong generation may be treated as preference returns.
• Items that are installed, altered, soiled, or missing parts may be refused or refunded at a reduced amount once purchasing is live.

Who pays return shipping

• Our error or product defect (wrong item shipped, DOA, confirmed manufacturing defect): EV Fit Garage covers return shipping or arranges a prepaid label when a physical return is required.
• Preference / change-of-mind: the customer pays return shipping to the address we provide after the RMA is approved.

We will not publish a mail-to address on this page until the returns channel is operational. Do not ship goods back without an RMA instruction — unsolicited parcels may not be processed.

Restocking and refunds

• No restocking fee is planned for unused preference returns that meet condition rules.
• Original outbound shipping charged at checkout (when live) is generally non-refundable on preference returns; it is refundable when we shipped the wrong or defective item.
• After we receive and inspect an approved return, refunds are intended to go back to the original payment method within about 5–10 business days (processor timing may vary).
• Exchanges are not planned at launch — please reorder the correct SKU after a refund.

Cross-border returns note

Because fulfillment originates in China, some returns may be impractical or costly to ship back internationally. When purchasing opens, we may offer a refund-without-return or a discounted resolution for low-value or defective items when that is more practical than a physical return. Any such option will be stated in the RMA instructions for that order.

Independence

EV Fit Garage is an independent aftermarket retailer and is not affiliated with, endorsed by, or sponsored by Tesla, Inc.

See also our Shipping policy.